Currently, due to staffing shortages and increased demand, we are only providing service to products previously purchased from Gagnon Clay products.

Certain times of the year may have an extended lead time when booking service calls.  For more expedited service and to prevent downtime with your fireplace, please take advantage of our annual clean and check service that can be performed at a discounted rate during the non-peak season (April-August).

Thank you!

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    Frequently Asked Questions

    What are your Service Rates?

    $169 (September-March)

    For the first hour within 25 miles of our shop. We charge a higher rate for the first hour to cover the costs of our making the trip to get to you (person-hours, gas, vehicle operating cost, etc.).

    $149 (April-August)

    For the first hour within 25 miles of our shop. We charge a higher rate for the first hour to cover the costs of our making the trip to get to you (person-hours, gas, vehicle operating cost, etc.).

    $70

    Our rate for each hour – after the first  hour, This is pro-rated for the time we actually spend servicing your fireplace.

    $70

    For each additional fireplace that is requested that we service in your home.

    Do you provide estimates for repair?

    We arrive at the service site with the intention of fixing your fireplace on that same trip.  No, we do not provide estimates for service and repair.

    What if my fireplace repair requires a part?

    If the service technician has the part needed, the cost of the part will be added to your invoice total for the service call. If the service technician must order your part, you will prepay for the part. When the part arrives at our warehouse, we call you and schedule a service appointment to install the part. The service labor rate, (excluding the trip charge) applies to the subsequent service call.

    We work on almost every brand of fireplace on the market; therefore, sometimes we will not have the part needed for your fireplace.

    Our service technicians carry a good supply of parts, and they carry the parts that are most prone to failure.

    We do Free on site estimates for installation of new fireplaces and inserts