At Gagnon Clay Products, our team of NFI certified technicians are equipped to service all fireplace brands. Whether you need a fall checkup, diagnosis and repair, or a complete fireplace replacement, our technicians have experience and qualification that you can trust.
Service & Repair Request
Frequently Asked Questions
For the first hour within 25 miles of our shop. We charge a higher rate for the first hour to cover the costs of our making the trip to get to you (person-hours, gas, vehicle operating cost, etc.).
Our rate for each hour – after the first hour, This is pro-rated for the time we actually spend servicing your fireplace.
We arrive at the service site with the intention of fixing your fireplace on that same trip. No, we do not provide estimates for service and repair.
If the service technician has the part needed, the cost of the part will be added to your invoice total for the service call. If the service technician must order your part, you will prepay for the part. When the part arrives at our warehouse, we call you and schedule a service appointment to install the part. The service labor rate, (excluding the trip charge) applies to the subsequent service call.
We work on almost every brand of fireplace on the market; therefore, sometimes we will not have the part needed for your fireplace.
Our service technicians carry a good supply of parts, and they carry the parts that are most prone to failure.