We are proud to service all brands of fireplaces. Customers who purchased their fireplace from Gagnon Clay Products receive priority scheduling.
Certain times of the year may have an extended lead time when booking service calls. For more expedited service and to prevent downtime with your fireplace, please take advantage of our annual clean and check service during the non-peak season (April-August).
Thank you!
Service & Repair Request
Frequently Asked Questions
What are your Service Rates?
$189
For the first hour within 25 miles of our shop. The first hour rate covers travel, labor, and vehicle expenses. Pricing may vary for locations over 25 miles away or based on the complexity of the job.
$90
Our rate for each additional hour after the first, billed in 15-minute increments for the time we actually spend servicing your fireplace.
Do you provide estimates for repair?
We arrive at the service site with the intention of fixing your fireplace on that same trip. No, we do not provide estimates for service and repair.
What if my fireplace repair requires a part?
If the service technician has the part needed, the cost of the part will be added to your invoice total for the service call. If the service technician must order your part, you will prepay for the part. When the part arrives at our warehouse, we call you and schedule a service appointment to install the part. The service labor rate, (excluding the trip charge) applies to the subsequent service call.
We work on almost every brand of fireplace on the market; therefore, sometimes we will not have the part needed for your fireplace.
Our service technicians carry a good supply of parts, and they carry the parts that are most prone to failure.
Do you guarantee your work?
Yes. We provide a 90-day guarantee on both the work performed and any parts we install. This guarantee covers the specific issue we repaired.
We do Free on site estimates for installation of new fireplaces and inserts